We recently got called out by a customer who could not lock their window. It was a tilt and turn window and the handle would not move to lock the window after closing it. When we arrived the customer showed me what they thought was part of the hinge which had fallen off. It turned out not to be part of the hinge but was actually a small part which attaches to the frame of the window. When the window is closed part of the locking mechanism pushes against this part on the frame, if it isn't pus...


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